Cititel Penang

The Cititel is in a great location. The rooms are always clean and in good condition. The staff are always friendly and helpful, especially Bani on the front reception desk. The sea views are spectacular.

The rooms are very clean, have everything you need and a good space. We had a make up station/desk, as well as a small 'coffee' area, table and chair. The bed was nice and large, and the bathoom had good water pressure and plenty of hot water. There is a small pool and gym which was good for a cooling dip after a day's exploring. The location is fantastic! 10 minute walk to the Blue Mansion, 5 minutes walk to Red Paradise food hall, and pretty much everything else in Goergetown was walkable from here. The staff were absolutely fantastic and helped us with every possible query and item we needed (one night we need some cutlery and it was sent to our room within minutes). They have filtered water stations around (and glass water jugs in the room to go in the fridge) which saved us money and trouble buying bottles, as well as being very sustainable. We were lucky to stay there during Chinese New year and the hotel was nicelt decorated, and they even had a Dragon dance in reception. I would recommend this place to anyway, superb hotel, we even extended our stay by a few nights we loved it, and the town so much.

The hotel was new and modern. Whilst the room was on the smaller side, the bed was incredibly comfortable and I slept very well. They give you glass bottles to fill using the water filter in the hallway which was lovely. I also loved that there are terrariums in the foyer and in the hall on each level - nice touch of Malaysian flora. In the foyer they have flavoured water and tea complimentary for guests. All of the staff were very helpful and welcoming. The location was perfect if you want easy access to food and bars - 2 minutes to chulia street and a huge assortment of food options within walking distance.

We arrived around 1pm, 2 hrs earlier than the check-in time. My mom has a bad knee and my dad also limping. We booked for connecting rooms. The lady did all she can to prioritize the room prep and we got the keycards in 15 minutes. Hats off to the lady. My bad not getting her name but she is wearing a hijab. Huge thank you to you! Also the bell boy, the door and lobby staff, omelet and Pratha lady at breakfast, all of them makes me and my family feels welcome. Massive gratitude to the whole team. Overall, wonderful staff, clean room, good breakfast, great location. Its walking distance to the heritage walk area. This is my new favorite hotel in Penang.

As this was not my first time staying at this hotel, I would say this time their service level is amazing. The receptionist the Malay lady wearing the hijab was really friendly and communicating in a professional and respectful manners. Furthermore, the moment I checked in she gave me the courtesy call by asking hows the room condition etc. I truly appreciate her hospitality. Not just her, the staff that greeting the guests also doing their good job by keep smiling to the people and help to open the door. Please keep all these good practices. Its proven that you don't have to be a 5 star hotel to provide the 5 star services to your customers.